Refund & Return Policy
- Under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only.
- Online Returns
- You have 28 days to return your items (some exclusions apply) for a full refund or exchange as long as it is returned in an undamaged, as-new, saleable condition with original proof of purchase. The refund will be provided using your original payment method.
- By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included.
- If you can’t provide proof of purchase we will be unable to provide you with a refund.
- Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods
- If you request a refund, the purchase price excluding delivery charges will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above, so make sure you post it back to us in good time.
- You are responsible for any costs associated with returning the item to us including freight, any currency conversion and/or local or international taxes.
- Proof of Purchase: Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
- Online Tax Invoice or Order Confirmation & Payment Receipt
- Financial Statement (i.e bank statement, credit card statement)
- Please make sure your return is easily identifiable with a copy of your proof of purchase so that we can quickly and easily refund your returned item/s as soon as they are received.
Please feel free to contact us if you have any further questions regarding the return of your purchase.
Phone: 07 5315 5431